Statebridge Company

Statebridge is a start-up special servicer that is looking for an innovative mortgage servicing specialist who thinks outside of the box and challenges the current servicing status quo.  We are looking for someone who has an in depth knowledge of all aspects of servicing.  The Specialist will be responsible for all facets of the default servicing process including the following:

Customer Service

• Answer any incoming borrower inquiries including questions on ARM rate changes, escrow analyses, payment application issues etc.
• Collections
• Handle entire collections process.
• Incoming and Outgoing Collection phone calls
• Review collection letters.
• Order skip trace/door knocks/inspections and review results.
• Review files for FC referral. 

Loss Mitigation

• Handle all aspects of the loss mitigation process.
• Work with borrower and investor to implement loss mitigation strategies.
• Prepare applicable loss mitigation documents.
• Work with legal counsel if necessary.
• Monitor performance of loss mitigation plans.
• Work with agents and investors during short sale process. 

Education, Experience, Formal Training

3-5 years previous experience in residential mortgage loan servicing.  In depth knowledge in all areas of default management including customer service, collections, loss mitigation for performing and non performing collateral; basic knowledge of bankruptcy, foreclosure and REO management is preferred.   Peripheral knowledge of loan administration, including escrow management is also desirable.  College degree preferred.  Loan officer experience a plus.